Refund policy

RETURNS

You have 14 calendar days to return an item from the date you received it. Unsealed or otherwise altered items cannot be returned. To exercise the right of cancellation, a request via email must be sent to: sales@alpveda.eu

The return period consists of 14 days from the day:

- on which the customer or the customer's representative (who is not the delivery service provider) receives the goods so long as the goods were ordered in the context of a standard order and delivered according to standard procedure

- on which the customer or the customer's representative (who is not the delivery service provider) received the first goods in the context of an order made for the regular delivery of goods over a determined period of time.

Please do not send items back to us without postage (freight collect) or tracking number. The cost of this service is considerably higher and we will deduct this fee from the amount to be reimbursed.

Make sure that your address is clearly legible and be sure to enclose your order number (e.g. a copy of the invoice or order confirmation).

Please send the return via a recognised postal/logistics service with a tracking number to the following address:

Parin Consulting GmbH
Tuchlauben 7a
1010 Vienna
Austria

We will notify you as soon as we receive your item, and will initiate a refund immediately. We will refund you the purchase price of the returned items as soon as possible after we receive and process your return. This can take up to 14 days. Please note that shipping costs will not be refunded and return shipping has to be borne by the customer.

For any queries regarding returns, please write to: sales@alpveda.eu